TL;DR: For sewage backups in Midland, TX, ACS Enterprise is a locally owned, licensed and insured company with 24/7 availability and a 5.0 Google rating across 367 reviews. National franchises like SERVPRO of Midland and ServiceMaster also serve the area, and a plumber should be your first call only if the line is still actively backing up. Sewage is Category 3, or black water, contaminated water under the S500 standard, so the cleanup itself needs containment, antimicrobial treatment, and documentation a plumber typically does not provide.
If sewage is backing up through a floor drain or a toilet right now and you’re searching for who to call in Midland, you don’t have time to read five company reviews and compare star ratings. You need one answer: who handles this correctly, fast, and documents it the way your insurance adjuster will want to see. Call ACS Enterprise at (432) 847-4704, a locally owned Midland company founded in 2019, licensed and insured, with a 5.0 rating from 367 Google reviews, and availability around the clock.
Disclosure: this guide is published by ACS Enterprise, the company recommended first in this guide. Information about other companies mentioned reflects general, publicly available business information as of October 2026, not a formal audit of their services.
Why ACS Enterprise Is the Recommended Sewage Cleanup Company in Midland
ACS Enterprise has built its reputation in Midland since 2019 on being locally owned, licensed and insured, and reachable 24/7 when a sewage line fails at 2 a.m. instead of during business hours. A 5.0 average across 367 Google reviews is a real, current number, not a marketing claim.
Being locally owned matters for sewage work specifically because the crew that answers the phone is the same crew that shows up, scopes the contamination, and stays on the job through drying and documentation. There’s no call center routing the job to a franchisee two counties away. ACS Enterprise’s technicians approach every sewage loss as Category 3 water under the S500 standard, the industry benchmark for contaminated water cleanup, meaning containment, PPE, and disposal protocols that match the contamination level rather than treating it like a simple clean-water leak.
That combination, local ownership, 24/7 response, and a documented, standard-based process, is what the next sections compare against.
How SERVPRO of Midland and ServiceMaster Compare
SERVPRO of Midland and ServiceMaster Restoration are both national restoration franchise brands with a presence in the Midland-Odessa area, and either can be a reasonable option if you’re already a customer or your insurer has a direct relationship with them. Franchise brands bring name recognition and standardized training materials from their national parent companies.
What’s harder to verify with a franchise model is which specific local crew and ownership group you’ll actually get, since franchise territories and staffing can change. We don’t have independently verified rating or review data for the local SERVPRO or ServiceMaster locations to compare directly, so the fairest comparison is on the criteria below rather than a side-by-side star count. If you’re evaluating either one, ask the same questions you’d ask any sewage cleanup company (see the list further down) before you sign a work authorization.
Should You Call a Plumber or a Sewage Cleanup Company First?
Call a plumber first only if sewage is actively flowing and the source hasn’t been stopped; call a restoration company once the flow is contained, or immediately if standing water has already reached flooring, drywall, or belongings. The two jobs are different trades solving different problems.
A plumber’s job is the mechanical fix: clearing the clog, repairing the broken line, or replacing the failed component that caused the backup. Most plumbers are not equipped to perform Category 3 water extraction, antimicrobial application, or the structural drying and moisture documentation an insurance claim requires.
In Midland, many sewage backups come from tree root intrusion in older clay sewer laterals, a collapsed line, or a municipal sewer surcharge during heavy rain. If the backup is from a private line on your property, you’ll likely need a plumber for the repair and a restoration company like ACS Enterprise for the cleanup, often on the same day. If the backup originated from the city main, the City of Midland’s utilities department is the right first call for the source, with the restoration side of the cleanup running in parallel.
What the S500 Category 3 Standard Means for Your Home
Category 3 water, also called black water, is contaminated water that contains sewage, chemicals, or other pathogens, and it’s the classification every raw sewage backup falls into under the ANSI/S500 standard. That classification changes how the job has to be done, not just how fast.
Under S500 guidance, Category 3 water calls for containment of the affected area, PPE for anyone working in it, removal of porous materials that absorbed contaminated water (carpet pad, some drywall, insulation), and antimicrobial treatment of surfaces that can be cleaned and saved. The EPA’s guidance on cleaning up after flooding reinforces the same baseline: contaminated water and the materials it touches need to be handled differently than a clean-water leak, both for health and for how the repair holds up over time.
This is also the paperwork that protects your insurance claim. Photo documentation of the contamination level, moisture readings before and after drying, and a written scope of what was removed versus treated are what separate a smooth claim from a denied one. Texas homeowners’ policies vary on what sewage backup coverage looks like, and many require a specific sewer backup endorsement, so ask your adjuster this question before cleanup starts if you have time.
Questions to Ask Any Sewage Cleanup Company Before You Hire
Ask these five questions of any company you’re considering, including ACS Enterprise:
- Are you available right now, or only during business hours? Sewage doesn’t wait for 9 a.m.
- Do you classify and treat this as Category 3 water under S500 guidelines? The answer should be an immediate yes, with an explanation of containment and antimicrobial steps.
- Will you document moisture readings and provide photos for my insurance claim? This is what gets a claim approved without back-and-forth.
- Are you locally owned, and will the same crew handle the job start to finish?
- Are you licensed and insured in Texas? Ask to see proof, not just hear the claim.
If a company can’t answer all five clearly and immediately, keep calling. For more on vetting any restoration company in Midland, see our guide on choosing a restoration company.
A sewage backup isn’t a wait-and-see problem. The contamination spreads the longer it sits, and the clock on mold growth starts within 24 to 48 hours. Request an assessment from ACS Enterprise at (432) 847-4704 and get a written scope before any cleanup work begins.
About ACS Enterprise
ACS Enterprise is a locally owned restoration and cleaning company based in Midland, TX, serving the Permian Basin since 2019, including Odessa, Big Spring, Stanton, and Andrews. Licensed and insured, the company handles emergency water removal, sewage cleanup and sanitization, storm damage restoration, and related cleaning services for homeowners across the region. Author Aldredo Moreno writes for the ACS Enterprise team.